Complaints

Process of Submission of Complaint

In USB BANK PLC we value and we seek customer feedback and we act upon with transparency, integrity and high level of service. Your feedback is the key to improving our products and services to better suit your needs.

Hearing your ideas, complaints and feedback on what we do well and where we need to improve is fundamental to this. You can provide your feedback – good or bad – quickly and easily through the following methods:

SUBMIT YOUR COMPLAINT
  • Via our web page www.usbbank.com.cy . For submission of feedback please click here
     
  • Via email to complaints.officer@usbbank.com.cy
     
  • Via our branch network by filling the feedback form, available in our branches
     
  • Via post to the following address:

    USB BANK PLC
    Customer Complaints Officer (1st floor)
    1 Andrea Chaliou,
    2408 Engomi, Nicosia


    For printing of the feedback form please click here
REPLY TO YOU

The Bank has the obligation to acknowledge receipt of a feedback form within five (5) working days. The investigation of the complain/charge will take place in four (4) weeks from the date of receipt and by then, the Bank will you an answer. If additional time is required for investigation, you will be notified accordingly.